Shipping policy

Thank you for choosing Us! We aim to provide you with a seamless shopping experience and ensure that your orders are delivered to you in a timely and efficient manner. Please take a moment to review our shipping policy:

Pre-made Orders: Please allow up to 1 week for your order to be processed and shipped.

Pre-order Items: Please allow up to 15-24 business days for your order to be shipped after the pre-order window closes (window will be disclosed in description of item). Please note that it will be clearly indicated on the product if it is a pre-order item.

Lost packages: Once your order is in the hands of USPS, UPS, Fed Ex, or DHL we are not responsible for any lost or damaged packages during transit. However, we will do all we can to assist you in filing a claim with the shipping carrier to recover your lost package. 

If you have any questions or concerns regarding your order, please do not hesitate to contact us at bookusvsthem@gmail.com

Thank you for shopping with Us!